# Troubleshoot email gateway (alerts and scheduled reports not delivered)

## Question

How can I troubleshoot when no emails are being received (alerts, scheduled reports)?

## Answer

To troubleshoot, send a test email while the browser DevTools is open.

1. Admin Panel → Settings → Email gateways.
2. Open DevTools (F12) → Network tab.
3. Clear the Network tab call history (optional, but makes the next steps easier).
4. Click **Send test email**.
5. Find the `send_email` network request.
6. Check the **Response**.

If successful, you should see `success:true`.

If you see an error, it usually points to wrong SMTP credentials or server settings.

This is what the approximate workflow looks like:

![](/files/78e0c74c8cc9f064a6ba3a917b6fe2fcc64c3661)

![](/files/c6ebd03f7461d85d284cea3f30531d339aaed813)

![](/files/5dd4513f42c6ee82ac7a2b3294c45ee55def331c)

Successful response example:

![](/files/490183f875387fc007bb49e359ba566ad14dadee)

Also check spam and allow up to **5 minutes** for delivery.

If you performed the steps above and still can't identify why emails are not being delivered, contact Support.


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