Troubleshoot email gateway (alerts and scheduled reports not delivered)

Question

How can I troubleshoot when no emails are being received (alerts, scheduled reports)?

Answer

To troubleshoot, send a test email while the browser DevTools is open.

1. Admin Panel → Account management → Email gateways.

2. Open DevTools (F12) → Network tab.

3. Clear the Network tab call history (optional, but makes the next steps easier).

4. Click Send test email.

5. Find the send_email network request.

6. Check the Response.

If successful, you should see success:true.

If you see an error, it usually points to wrong SMTP credentials or server settings.

Screenshots from the original workflow:

Successful response example:

Also check spam and allow up to 5 minutes for delivery.

If you performed the steps above and still can’t identify why emails are not being delivered, contact Support.