Device still connected after applying suspension plan
Question
Why is a device still showing connected after applying the suspension tracker plan?
Device Showing Not Suspended
Answer
In order for a device to be suspended and no longer have the platform accept data from it (whether for billing or any other reason), the user must be charged more than their balance amount on their account. This is done by assigning a tracker plan configured to overcharge the user.
However, once this tracker plan is assigned, it doesn’t mean the device is suspended instantly.
Billing runs every day at 00:05 UTC+0, so even if you apply the plan and click Charge user now, the charge is applied at the next billing run.
Shortly after that, the device will begin to appear offline, as it will be charged more than what the user has on file.
