> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/qna/admin-panel.md). # Admin panel - [Data retention period (increase from 1 year)](https://navixy.com/docs/qna/admin-panel/data-retention-period-increase-from-1-year.md): Extend data retention from 1 year to 3 years for device history by requesting an increase from your Customer Success Manager - [Device still connected after applying suspension plan](https://navixy.com/docs/qna/admin-panel/device-still-connected-after-applying-suspension-plan.md): Device suspension activates after daily billing at 00:05 UTC when the user balance is exceeded by the overcharge plan - [Bulk upload devices](https://navixy.com/docs/qna/admin-panel/bulk-upload-devices.md): Activate multiple devices in bulk by uploading CSV-XLSX to Support or using the tracker/register API endpoint with device specifications - [Clone a device across users](https://navixy.com/docs/qna/admin-panel/clone-a-device-across-users.md): Clone devices across multiple users in Admin Panel Trackers without additional charges or licensing fees - [Unable to add more devices](https://navixy.com/docs/qna/admin-panel/unable-to-add-more-devices.md): Check device plan limits; the platform applies the most restrictive limit when a user has conflicting plans assigned - [Suspension plan applied to a user but devices are still active](https://navixy.com/docs/qna/admin-panel/suspension-plan-applied-to-a-user-but-devices-are-still-active.md): Apply suspension plan to individual devices; assigning it only to a user account does not affect already-registered devices - [Change SMS gateway](https://navixy.com/docs/qna/admin-panel/change-sms-gateway.md): Contact Support to configure an SMS gateway for your reseller panel using Twilio or generic SMPP v3.4 credentials - [Use a custom domain for the platform](https://navixy.com/docs/qna/admin-panel/use-a-custom-domain-for-the-platform.md): Configure a CNAME subdomain record pointing to saas.navixy.com, then enable it in Service preferences in Admin Panel - [Create technician accounts for Admin Panel](https://navixy.com/docs/qna/admin-panel/create-technician-accounts-for-admin-panel.md): Request technician accounts from Support to delegate user and device management without full admin panel access - [Rebrand a device model with custom configurations](https://navixy.com/docs/qna/admin-panel/rebrand-a-device-model-with-custom-configurations.md): Clone device models and customize UI blocks, settings, and defaults by providing requirements to Navixy Support - [Stop device reconfiguration after activation](https://navixy.com/docs/qna/admin-panel/stop-device-reconfiguration-after-activation.md): Disable default settings in Service preferences to prevent automatic configuration commands after device activation - [Prevent users from changing device settings](https://navixy.com/docs/qna/admin-panel/prevent-users-from-changing-device-settings.md): Use Menu Editor to restrict access to device settings; requires Fleet Management and Field Service plan add-ons - [Customize the Help page link](https://navixy.com/docs/qna/admin-panel/customize-the-help-page-link.md): Set a custom Help page link in Admin Panel Service preferences to send users to your support docs instead of the Navixy default - [Create a demo account login on the platform](https://navixy.com/docs/qna/admin-panel/create-a-demo-account-login-on-the-platform.md): Set up a read-only demo login using subuser credentials in Admin Panel Service preferences to preview platform features - [Newly added tracker is blocked right after activation](https://navixy.com/docs/qna/admin-panel/newly-added-tracker-is-blocked-right-after-activation.md): Fix a newly blocked tracker by topping up user balance, adjusting plan fee, enabling free days, or adding a sign-up bonus - [Change the default map location](https://navixy.com/docs/qna/admin-panel/change-the-default-map-location.md): Configure the default map location, zoom, and type in Admin Panel Maps preferences to customize user experience - [Add custom links inside the platform (User Applications)](https://navixy.com/docs/qna/admin-panel/add-custom-links-inside-the-platform-user-applications.md): Open User Applications in Admin Panel to add custom sidebar links with external URLs that open in an iframe or new tab - [Change the Information Center link](https://navixy.com/docs/qna/admin-panel/change-the-information-center-link.md): Customize Information Center URLs in Admin Panel Service preferences to point to your support or help resources - [Troubleshoot email gateway (alerts and scheduled reports not delivered)](https://navixy.com/docs/qna/admin-panel/troubleshoot-email-gateway-alerts-and-scheduled-reports-not-delivered.md): Use browser DevTools to inspect the send\_email network response for SMTP credential errors or server setting mismatches - [Enable two-factor authentication](https://navixy.com/docs/qna/admin-panel/enable-two-factor-authentication.md): Enable email-based two-factor authentication in Admin Panel Security settings to protect admin panel logins - [Use your own email gateway for notifications](https://navixy.com/docs/qna/admin-panel/use-your-own-email-gateway-for-notifications.md): Configure SMTP with DKIM and DMARC DNS records in Admin Panel to route platform emails through your own server - [Export a list of users](https://navixy.com/docs/qna/admin-panel/export-a-list-of-users.md): Download user account data in XLSX or CSV from the Users page in Admin Panel. Filter by status or date range before exporting - [Export a list of devices](https://navixy.com/docs/qna/admin-panel/export-a-list-of-devices.md): Export tracker data from Admin Panel or contact Support for hosted systems; on-premise device data exists in the Objects table - [Delete plans](https://navixy.com/docs/qna/admin-panel/delete-plans.md): Delete billing plans by contacting Support with the plan name or ID, ensuring the plan has no associated devices - [Reseller cannot change their domain name](https://navixy.com/docs/qna/admin-panel/reseller-cannot-change-their-domain-name.md): Configure the reseller domain in the master account Resellers tab, validate the CNAME record, or contact Support for assistance - [Pricing plans conflicts](https://navixy.com/docs/qna/admin-panel/pricing-plans-conflicts.md): Resolve device visibility and feature restrictions caused by conflicting pricing plan settings across user accounts - [SMS commands are not delivered](https://navixy.com/docs/qna/admin-panel/sms-commands-are-not-delivered.md): Check SMS gateway and customer balances, verify Service SMS is enabled, and review SIM card compatibility for command delivery - [Troubleshoot custom domain issues](https://navixy.com/docs/qna/admin-panel/troubleshoot-custom-domain-issues.md): Verify DNS records point to saas.navixy.com with CNAME type; use MXToolbox or dig to validate your domain configuration - [Blocking Tariff Plan - Billing Question](https://navixy.com/docs/qna/admin-panel/blocking-tariff-plan-billing-question.md): Assign devices to blocking tariff plans to stop billing and prevent new data ingestion while preserving historical records --- # Agent Instructions This documentation is published with GitBook. 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