# Newly added tracker is blocked right after activation ## Question Why is my newly added tracker blocked right after activation? ## Answer This usually happens when: * the assigned service plan has a monthly fee * the user's balance can't cover the charge When the tracker starts sending data, the platform charges the user for the billing period. If the balance is too low, the platform blocks the tracker. Fix options: * top up the user balance * change the default plan fee * use free days * use a bonus equal to the first month's fee This behavior is part of the platform's automated billing system and is intended to prevent unpaid service usage. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://navixy.com/docs/qna/admin-panel/newly-added-tracker-is-blocked-right-after-activation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.