Newly added tracker is blocked right after activation

Question

Why is my newly added tracker blocked right after activation?

Answer

This usually happens when:

• the assigned service plan has a monthly fee

• the user’s balance can’t cover the charge

When the tracker starts sending data, the platform charges the user for the billing period.

If balance is too low, the platform blocks the tracker.

Fix options:

• top up the user balance

• change the default plan fee

• use free days

• use bonus equal to first month fee

This behavior is part of the platform’s automated billing system and is intended to prevent unpaid service usage.