Troubleshoot custom domain issues

Question

How to troubleshoot custom domain issues?

Answer

Before troubleshooting, review the domain name guide:

• Domain name guide

Then verify DNS:

1. Domain points to saas.navixy.com (or saas.us.navixy.com for US).

2. The record type is CNAME, not A.

You can validate using MXToolbox (or dig if you’re on Linux/WSL).

Links

• Domain name guide

• MXToolbox