Why am I unable to add a device when the user is paid up?
If you’re unable to add devices to a user, it may be related to your device plan limit.
The platform uses the least-rights approach: if there is a conflict between two plans under a user, it applies the most restrictive values.
Example:
Plan A: limit 100
Plan B: limit 50
Result: effective limit is 50.
Fix: update the lowest plan limit to match the higher one.
It’s usually best to keep this limit field maxed out to avoid hitting this issue.
Last updated 25 days ago
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