> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/qna/admin-panel/unable-to-add-more-devices.md).

# Unable to add more devices

Check device plan limits; the platform applies the most restrictive limit when a user has conflicting plans assigned

## Question

Why am I unable to add a device when the user is paid up?

## Answer

If you're unable to add devices to a user, it may be related to your device plan limit, shown in Admin Panel → Plans → Edit plan → Plan options.

The platform uses the least-rights approach: if there is a conflict between two plans under a user, it applies the most restrictive values.

Example:

* Plan A: limit 100
* Plan B: limit 50

Result: effective limit is 50.

Fix: update the lowest plan limit to match the higher one.

It's usually best to keep this limit field maxed out to avoid hitting this issue.

## Links

* [Plans](https://www.navixy.com/docs/admin/plans)


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