# Unable to add more devices

## Question

Why am I unable to add a device when the user is paid up?

## Answer

If you're unable to add devices to a user, it may be related to your device plan limit, shown in Admin Panel → Plans → Edit plan → Plan options.

The platform uses the least-rights approach: if there is a conflict between two plans under a user, it applies the most restrictive values.

Example:

* Plan A: limit 100
* Plan B: limit 50

Result: effective limit is 50.

Fix: update the lowest plan limit to match the higher one.

It's usually best to keep this limit field maxed out to avoid hitting this issue.

## Links

* [Plans](https://www.navixy.com/docs/admin/plans)


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