Email gateway

Configure Navixy-provided or custom SMTP email delivery for notifications, reports, and billing alerts, including sender settings.

Email gateway is a messaging service that enables automated communication with your customers. Users receive automated emails in several key scenarios:

• Event notifications: Alerts triggered by specific device activities or geofence breaches.

• Scheduled reports: Excel or PDF reports delivered according to a customized schedule.

• Billing alerts: Notifications regarding low balances or the need to top up funds.

As the service operator, you can define which gateway handles these deliveries and customize the sender address.

Email gateway page

The Email gateway page consists of two sections:

• SMTP server configuration: Choose between Navixy's email service or enter a custom gateway

• Email settings: Enter sender's email address and a signature automatically applied to all sent emails

How to select an email gateway

Depending on your product and specific needs, you can choose between two options:

• Navixy Email Gateway: This is the recommended option for ServerMate users. It is a free, high-speed service organized via Mandrill to ensure high deliverability and inbox placement. This service is integrated with Navixy and ensures that your emails are delivered to your users' inboxes without being marked as spam.

• Third-party SMTP gateway: This universal method is available for ServerMate, Cloud, and On-Premise products. It allows you to specify a custom server for email delivery, such as your own dedicated mail server, public services like Gmail, or specialized delivery services like SendGrid, Mailgun, or Mandrill.

Navixy Email Gateway

This option is available only for Navixy ServerMate deployments.

How to change sender address

By default, the From field is set to [email protected]. In this configuration, no additional setup is required. If you want to use your own address (e.g., [email protected]), you must authorize your domain to prevent emails from being flagged as spam. Tp authenticate and authorize mail delivery, follow these steps:

1

Authenticate your domain

Contact Navixy support with the domain name you intend to use. It doesn’t have to be your platform’s domain name, though you must have access to it to make DNS changes. You will receive a TXT record to add to your DNS settings to prove ownership.

Format: yourdomain.com. 1 IN TXT "mandrill_verify.KEY_PROVIDED_HERE".

DNS settings are provided by your DNS provider. Every DNS provider has their own tools and settings. If you need assistance in changing these settings, contact your DNS provider.

2

Authorize your domain

Add five additional DNS records to your domain to verify authorization:

• SPF record: Add v=spf1 include:spf.mandrillapp.com -all. If an SPF record already exists, insert include:spf.mandrillapp.com before the terminating mechanism. For example, if your current SPF record looks like v=spf1 a -all, update it to

  v=spf1 a include:spf.mandrillapp.com -all .

• DKIM Records: Create two CNAME records. Set one name to mte1._domainkey.yourdomain.com with the value of dkim1.mandrillapp.com and the second to mte2._domainkey.yourdomain.com with the value of dkim2.mandrillapp.com, replacing yourdomain.com with your associated domain name.

• DMARC record: In your DNS settings, create and save a TXT record named _dmarc.yourdomain.com with the value of v=DMARC1; p=none;, replacing yourdomain.com with your associated domain name.

After creating the records, remember to save the DNS information. The settings take 30 minutes or up to 4 hours to take effect.

3

Assign sender address

Once DNS records have propagated, email [email protected] with your Admin Panel login and desired sender address. The support team will test the configuration and confirm when the setup is complete.

How to verify your DKIM configuration

Once you have completed the DNS setup, you should verify that your emails are being digitally signed correctly. This ensures your messages are recognized as authentic by recipient mail servers.

1. From the Admin Panel, send a test message to a personal email account (such as Gmail or Outlook).

2. Open the received email, click the More options (usually three dots), and select Show original or View message details.

3. Use the search function to find the phrase dkim=pass. Finding it means that the field is configured correctly. Otherwise, the message is either unsigned or the signature is incorrect.

Third-party gateway

If you use a custom SMTP service, you're responsible for ensuring the emails are delivered to your users' inboxes and not marked as spam.

To use your own SMTP provider, log in to the Admin Panel and navigate to Settings > Email gateway.

1

Select gateway type

In the SMTP server section, select Custom SMTP.

2

Configure server and security

Enter the host address provided by your service (e.g., smtp.gmail.com).

1. Specify if you are using a secure data transfer protocol (SSL or TLS).

2. Once a security protocol is selected, the SMTP port field will automatically populate based on standard recommendations for public email services. You may manually override this port number if your provider requires a non-standard configuration.

3. When using SSL/TLS, you will see the Trust all checkbox. This is used to bypass errors if your SMTP server uses a self-signed certificate or one that isn't recognized by standard certificate authorities. Only enable this if you are sure of your server's security.

3

Configure authorization

If your provider requires a login (as most public services like Gmail do), check the authorization box and enter your username and password.

4

Enter sender information

Enter the sender email and a custom signature that the system will automatically append to every outgoing email.

5

Test your setup

Click Send Test Email and enter a destination address to verify the connection. If everything is configured correctly, you will receive a test message at the specified address.