Users

This section provides practical solutions for end users and fleet managers working with the Navixy platform daily. You'll find troubleshooting guides for device connectivity, sensor configuration, trip history analysis, and report generation. The content focuses on operational tasks—how to use platform features effectively and resolve common issues during normal operations.

Whether you're tracking a single vehicle or managing a large fleet, these guides cover everything from basic device status interpretation to advanced sensor calibration. Topics are organized by feature area to help you quickly find solutions for tracking issues, sensor problems, video setup, alerts configuration, and more.

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Use this list when you don't know where to start.

Tracking, connectivity, and data freshness

• My device isn't sending data to the platform

• My device has too many gaps

• A device is showing as moving on the platform even though it is offline

• My device moves along the map without physically moving

• Accuracy and freshness of tracker data

• Teltonika device shows “GPS not updated” status

• Device shows “GPS not updated” while it reports every 5 minutes

• No GSM signal level in device widget

• How do I find the port for a given device?

• Is there an anti-jammer device?

• Speed does not match with device status in the point report

Trips, parking, and history

• Troubleshooting trip history issues

• Platform not displaying tracks even though trip history exists

• My vehicle didn't stop, yet the trip is split

• Short trips in history and long parking states

• Parking detection 0 km/h max idle speed

Sensors and fuel

• My device is configured to send sensor data, but it doesn't display

• Reading data from an Eye Sensor on the platform

• Analog–digital input not showing in the Inputs widget

• Set up a fuel sensor in Navixy

• Platform shows a full fuel tank when it is not actually full

• Difference between fuel level and fuel level 2.0 reports

• Peak filtering level in fuel volume report

• Zero saving value in fuel reports

Raw data and diagnostics

• Review all incoming device data at once

• Download DDD files from trackers

• Raw Data

  • Exporting tracker raw data to a CSV file

  • Including parameters in raw data export

  • Selecting date range and time zone in raw data export

  • Typical use cases for raw data export

  • Determining why a tracker stopped transmitting

  • Why the platform may consider telematics data invalid

  • Specifying Teltonika AVL parameters in raw data export

Video (dash cams)

• Supported trackers and dash cameras for video

• My video device isn't showing the livestream

• My Jimi JC tracker is configured but I can't see video playback

• I can't see video events on my Jimi JC trackers

• Does Navixy support the JC450?

Alerts, geofences, and LBS

• Idling alert is not triggering

• Measurement sensor alerts trigger later than expected

• How geofence exit events work

• Reducing or increasing LBS radius on the platform

• Why my tracker shows LBS location even I've disabled LBS

• LBS Signals and False Geofence Events

Forms, tasks, and Field Service

• Completed with errors status (Field Service)

• Creation and submission date are different for forms

• Filter forms based on images

• Incorrect Duration due to invalid date or time format (Tasks import)

Users, access, and UI settings

• Maximum device count for a user

• Subuser vehicle visibility rules

• Lock down device activation

• Not all devices are shown in the objects list

• How to match icon colors with group colors

• Scheduling a valid geo link

• Addresses are not geocoding (coordinates only)

Mobile apps

• Google Maps is not showing in my iOS app

• Mobile apps availability in Android Auto

Integrations and gateways

• Send data from a non-integrated device (Navixy Generic Protocol)

• Adjust incoming data with IoT Logic

• Navixy SMS gateway

Fleet operations

• Set up driver identification