Device shows “GPS not updated” while it reports every 5 minutes

Question

Why is my device showing “GPS not updated” even though it’s reporting every 5 minutes?

Answer

When a device goes into the “GPS not updated status,” it generally means that the device hasn’t sent the platform a recent data packet with new, valid coordinates. This can be due to a number of things, including:

• The device is only sending a heartbeat (a keep-alive signal), meaning no coordinate data is being sent. Please look into the device settings and verify it’s set to send coordinates even when not moving.

• If the time doesn’t currently match real-time, such as if the device is sending data from its buffer or the device isn’t in UTC+0, the device will also display as “GPS not updated.” Simply wait for the buffer to clear or adjust the timezone and the device will go back “Online.”

Links

• Device statuses