If your device isn’t showing the livestream, the most likely case is that it’s not configured correctly. Please follow our guide below for instructions. Depending on the server you’re pointing to, the commands specific to the livestream you would send to the device via the Air Console are as follows:
COREKITSW,0
RSERVICE, rtmp.navixy.com:1935/encoder
VIDEORESOLUTION_SUB,0
SERVER,0,{server},47755#
With {server} being the US server (13.52.37.2) or EU server (52.57.1.136) IP address.
Please verify all commands are sent in order as the COREKITSW,0 command is required, and the SERVER,0,{server},47755# command is the required finisher command.
If your issue is due to lack of network connectivity, we recommend lowering the video quality by sending the following command to the device:
