Suspending a tracker

Suspend a tracker by switching it to a restricted pricing plan, stopping new tracking while keeping historical data.

In certain situation, you might need to temporarily suspend service for a tracker — for example, due to a missed payment. In these cases, you can transition the tracker to a restricted pricing plan. While suspended, it will stop tracking and recording new data until the restriction is lifted.

All historical data recorded prior to the suspension remains securely stored and accessible.

To create a pricing plan that suspends the service for a device, follow these steps:

1

Open the Plans page

Open the Admin Panel and navigate to the Plans page.

2

Create a new plan

Click to create a new pricing plan and give it a name (e.g., "Suspended Plan").

3

Set up billing

Select Monthly (daily debit) as the billing cycle and set the monthly fee to a very high value, such as $999,999. This prevents the customer from being charged during the suspension period.

4

Configure the rest of the plan

In the pricing plan settings, disable the features of your choice or leave the default settings to restrict device use.

5

Finish the creation process

Click Create to finish creating the plan.

6

Assign the plan to a device

Assign the new pricing plan to the device that you want to suspend service for. The device will be suspended starting the next day after the pricing plan change.

You should check Repay remainder of current pricing plan payment and Charge user now (according to the new plan) when changing the pricing plan.

Payment options when changing plan