> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/admin/plans/suspending-service-for-a-device.md).

# Suspending a tracker

In certain situation, you might need to temporarily suspend service for a tracker — for example, due to a missed payment. In these cases, you can transition the tracker to a restricted pricing plan. While suspended, it will stop tracking and recording new data until the restriction is lifted.

{% hint style="warning" %}
All historical data recorded prior to the suspension remains securely stored and accessible.
{% endhint %}

To create a pricing plan that suspends the service for a device, follow these steps:

{% stepper %}
{% step %}

### Open the Plans page

Open the Admin Panel and navigate to the **Plans** page.
{% endstep %}

{% step %}

### Create a new plan

Click <img src="/files/BQypOlXrmYNazkjchtof" alt="Add plan" data-size="line"> to create a new pricing plan and give it a name (e.g., "Suspended Plan").

<figure><img src="/files/FijDZ8uoFgRJiub5HWdd" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Set up billing

Select **Monthly (daily debit)** as the billing cycle and set the monthly fee to a very high value, such as $999,999. This prevents the customer from being charged during the suspension period.<br>

<figure><img src="/files/6vOoRTmOqlxrYdsze5Uf" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Configure the rest of the plan

In the pricing plan settings, disable the features of your choice or leave the default settings to restrict device use.
{% endstep %}

{% step %}

### Finish the creation process

Click **Create** to finish creating the plan.
{% endstep %}

{% step %}

### Assign the plan to a device

Assign the new pricing plan to the device that you want to suspend service for. The device will be suspended starting the next day after the pricing plan change.
{% endstep %}
{% endstepper %}

You should check **Repay remainder of current pricing plan payment** and **Charge user now (according to the new plan)** when changing the pricing plan.

<figure><img src="/files/Ye0xMn7fIWs55HnfAeX2" alt="Payment options when changing plan" width="365"><figcaption><p>Payment options when changing plan</p></figcaption></figure>


---

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