# Suspending a tracker

In certain situation, you might need to temporarily suspend service for a tracker — for example, due to a missed payment. In these cases, you can transition the tracker to a restricted pricing plan. While suspended, it will stop tracking and recording new data until the restriction is lifted.

{% hint style="warning" %}
All historical data recorded prior to the suspension remains securely stored and accessible.
{% endhint %}

To create a pricing plan that suspends the service for a device, follow these steps:

{% stepper %}
{% step %}

### Open the Plans page

Open the Admin Panel and navigate to the **Plans** page.
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{% step %}

### Create a new plan

Click <img src="https://2430404930-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKdgeXg71LpaDrwexQYwp%2Fuploads%2FRUUDj8ZR0btSONYcj5oH%2Fimage.png?alt=media&#x26;token=d8f3b4cf-ab46-4a05-bc94-b142671b201a" alt="Add plan" data-size="line"> to create a new pricing plan and give it a name (e.g., "Suspended Plan").

<figure><img src="https://2430404930-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKdgeXg71LpaDrwexQYwp%2Fuploads%2FCAYm2ewIMalPRYdouh0u%2Fimage.png?alt=media&#x26;token=00d5a152-6d61-424b-91f2-5d0849be9adb" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Set up billing

Select **Monthly (daily debit)** as the billing cycle and set the monthly fee to a very high value, such as $999,999. This prevents the customer from being charged during the suspension period.<br>

<figure><img src="https://2430404930-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKdgeXg71LpaDrwexQYwp%2Fuploads%2FnrzyRNhucmqUk1Kp9hxg%2Fimage.png?alt=media&#x26;token=5449f7a2-a3fd-410a-a844-d20dcdafeb12" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Configure the rest of the plan

In the pricing plan settings, disable the features of your choice or leave the default settings to restrict device use.
{% endstep %}

{% step %}

### Finish the creation process

Click **Create** to finish creating the plan.
{% endstep %}

{% step %}

### Assign the plan to a device

Assign the new pricing plan to the device that you want to suspend service for. The device will be suspended starting the next day after the pricing plan change.
{% endstep %}
{% endstepper %}

You should check **Repay remainder of current pricing plan payment** and **Charge user now (according to the new plan)** when changing the pricing plan.

<figure><img src="https://2430404930-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKdgeXg71LpaDrwexQYwp%2Fuploads%2FjopB9LXFb9h7t28Gzx4Q%2Fimage.png?alt=media&#x26;token=c49686f1-3cb9-420a-b876-dd390c7c573b" alt="Payment options when changing plan" width="365"><figcaption><p>Payment options when changing plan</p></figcaption></figure>
