Put electronic proof of delivery in place and stop chasing paperwork. Ensure each handoff is verifiable, searchable, and invoice-ready.
Summary
Navixy turns each door delivery into compliant proof with a single tap and gives customers precise, real-time tracking, reducing costs and improving delivery punctuality.
- Meets strict cold-chain and temperature monitoring regulations with live sensor data.
- Ensures age verification and regulatory compliance via ID checks and digital signatures.
- Provides tamper-proof, timestamped photos and GPS logs at every handoff for audit readiness.
- Reduces customer support calls by 35% with live tracking links.
- Speeds dispute resolution from 6 days to 48 hours using e-signatures and photo evidence.
Same-day shipping becomes the default in more and more markets. Retailers, grocers, and couriers rush to the curb with perishables, prescriptions, and age-restricted goods — each parcel a potential compliance minefield. Yet once those packages leave the depot, most operations still rely on brittle paper manifests or a single “out-for-delivery” email to prove what really happened on the doorstep.
The stakes keep climbing. Miss a temperature threshold by two degrees, and a full truckload of biologics is suddenly non-viable. Lose a signature trail, and the refund wipes out the week’s margin. Under GDPR, HIPAA, HACCP, and tightening laws for age verification, incomplete evidence doesn’t just invite customer complaints; it can trigger substantial fines and prompt insurers to deny spoilage, theft, or liability claims outright.
Managers can’t protect what they can’t see. Hidden inside every route are unlogged delays, GPS dead zones, and hand-off errors that quietly erode service level agreements and brand trust. Consumers notice the gap, too — Uber-like live tracking has set a standard that a static status email can’t match.
This guide details a blueprint for an end-to-end electronic proof of delivery stack: real-time sensor data, tamper-proof audit trails, and customer-facing visibility woven into one platform. Adopt it, and last-mile blind spots become actionable insights, turning compliance from a cost center into a competitive edge.
Navixy’s digital proof of delivery suite: One solution, complete confidence
When last mile teams rely on disconnected paper slips or verbal updates, proof of delivery is riddled with gaps. The X-GPS Tracker app pulls every data point — digital signatures, time-stamped photos, GPS coordinates, and custom forms — into one mobile workflow, creating a verifiable, tamper-proof record for every stop.
A second blind spot emerges in the “dark zone” between a warehouse and a doorstep. With Navixy’s Courier-on-the-Map widget, you can send each customer a unique tracking URL with a one-time ID, letting them watch the vehicle’s live location and dynamic ETA in real time. No phone calls required.
Those familiar “left at door / never arrived” disputes disappear, too. Couriers capture photo and sign-on-glass evidence, using the X-GPS Tracker app, that is stored instantly in the cloud, delivering faster resolutions, fewer write-offs, and iron-clad audit trails.
Finally, ops and customer-service teams no longer work from siloed data. Automated notifications and geo links share real-time status with every stakeholder, so everyone speaks from the same source of truth — and your brand earns the trust that comes with it.
Capture everything that matters right at the door
From the moment a courier reaches the doorstep, Navixy’s X-GPS Tracker records every proof-of-delivery datapoint — signature, photo, location, and form entry — in a single tap, turning fleeting hand-offs into permanent, compliance-ready evidence.
Digital signatures with sign-on-glass
Navixy supports e-signatures through "sign on glass" functionality on both Android and iOS devices. The signature fields can be included in mobile forms and automatically link to task/order IDs for easy retrieval.
Photo documentation
The platform includes comprehensive photo capture capabilities through mobile forms. Field workers can upload photos and videos directly through the X-GPS Tracker mobile app, with all media syncing instantly to the cloud without manual uploads. Forms support image fields for capturing before-and-after documentation, condition photos, and package placement verification.
GPS coordinates and timestamps
Navixy automatically captures precise GPS coordinates (latitude/longitude) and timestamps for all delivery events. Task forms can be configured to only accept submissions when the employee is within the designated task zone, ensuring location verification. The system automatically registers delivery time and location as part of the proof of delivery process.
Custom mobile forms with drag-and-drop builder
Navixy features a comprehensive drag-and-drop form builder that supports various field types, including text fields, checkboxes, dropdowns, date fields, ratings, image uploads, file attachments, and signature fields. You can create custom forms for ID scans, temperature logs, customer ratings, or any regulatory/business requirements. The forms are built using an intuitive interface.
Centralized cloud archive with export options
All form submissions, photos, signatures, and delivery data are stored in a centralized analytics module. The system provides comprehensive export capabilities in PDF, Excel, and CSV formats. You can filter submissions by various parameters, customize table views, and generate detailed reports. The "Task form data" report specifically provides insights into completed deliveries and employee performance, making all artifacts available to both customer service and compliance teams.
Examples of industry‑specific proof‑of‑delivery demands and how Navixy can meet them
Pharmaceuticals and healthcare
Biologics, vaccines, and controlled substances demand an unbroken cold chain and bulletproof chain of custody. Regulators expect a continuous temperature log, GPS- and time-stamped hand-offs, and tamper-evident photos at every touch-point. Navixy can stream live temperature data from sensors, attach photo and sign-on-glass evidence to each custody change, and issue real-time threshold-breach alerts. So, every vial arrives potent, documented, and compliant.
Food and grocery
Perishable groceries travel on tight clocks and often end in curb-side, contact-free drop-offs. Proof of delivery must capture temperature compliance, minute-accurate timestamps, and a drop-site photo that shows placement and package condition. Navixy lets you track temperature data from connected sensors and instantly capture images, locking in that evidence, while the Courier-on-the-Map widget or Geo links give customers a live ETA.
Alcohol and age-restricted goods
One missed ID check can mean heavy fines and license losses. Digital POD has to record dual ID scans, a customer selfie, and a geotagged signature before the driver closes the job. Navixy enforces these steps with a custom form that won’t let the courier finalize the delivery until age verification passes. All data — images, signatures, ID scans — are encrypted in the cloud for audit-ready compliance.
Across sectors, Navixy transforms proof of delivery from a paperwork headache into a single, tamper-proof source of truth tailored to each industry’s toughest last-mile demands.
Real-time experience your customers will love
Courier on the map gives end-recipients an Uber-style dashboard: live vehicle icon, route polyline, adaptive ETA calculated via Google traffic data, and order details. A simple order ID unlocks the view without downloads or login friction. Support tickets drop, while CSAT rises.
Need wider sharing? Geo links let you create expiring public URLs (15 minutes to custom ranges) that show single or multiple vehicles live — perfect for high-value cargo stakeholders or temporary project teams. You can watch the video to see how it works, as well as read more about this feature in Navixy documentation.
Business impact
Order status support costs down 35%. When customers can follow a live map instead of phoning support, inbound call volume drops fast. A midsize online grocer that ships ≈10,000 orders per day cut “order-status” calls by 35% in the first month — about 200 agent hours saved. At a blended support wage of €18/hour, that’s €3,600 in operating costs trimmed every month, while agents focus on upsell and retention calls instead of basic tracking queries.
Revenue retention up €15k/month, dispute time down 67%. Before adopting Navixy, a Mexican electronics courier averaged 6 days to close “left-at-door / never-arrived” claims. Photo-and-signature evidence now lands in the CRM minutes after delivery, shrinking average resolution time to 48 hours. With fewer charge-backs and goodwill credits, the fleet keeps roughly €15,000 in revenue it used to forfeit each month.
€1.2M/year secured as OTIF hits 96%. In Brazil, a third-party logistics provider, serving big-box retailers, used Navixy’s route-level exception reports to spot recurring congestion on a key suburban corridor. After rerouting, on-time-in-full (OTIF) rates climbed from 89% to 96%, securing a contract extension worth €1.2 million annually and unlocking performance-based bonuses.
Fast deployment, future-ready
Navixy’s SaaS model integrates with existing TMS/ERP systems via open APIs, so you can launch pilots in days, not months. As your fleet or partner network grows, simply add devices — every new driver is automatically equipped with the same best-in-class POD workflow.
Unlock end-to-end last-mile visibility, slash support costs, and deliver the brand experience modern customers expect — all powered by Navixy. Book a live demo today and watch your POD worries disappear.
Frequently Asked Questions (FAQ)
What is electronic proof of delivery (ePoD)?
Electronic proof of delivery is the digital record — signature, photo, GPS/timestamp, sensor data, and any required form fields — that verifies a parcel’s hand-off at the doorstep. Unlike paper slips, ePoD lives in the cloud, is tamper-proof, and can satisfy regulators, insurers, and customers in one click.
How do you generate proof of delivery?
With Navixy’s X-GPS Tracker app, a courier simply:
- Opens the assigned task on their Android or iOS device.
- Captures a sign-on-glass signature, photo evidence, and any custom form fields (e.g., ID scan, temperature reading).
- The app auto-attaches precise GPS coordinates and a timestamp, then syncs everything to Navixy’s cloud in real time — creating an immutable record for that stop.
How can I get proof of delivery for my shipment?
As soon as the courier completes the job, the Navixy platform can help to:
- Email you a PDF receipt containing the signature, photos, and delivery details.
- Provide a portal or API endpoint where you can download the ePoD in PDF, Excel, or CSV formats.
- Let you view the record inside your own TMS/ERP, thanks to Navixy’s open integrations.
How to show proof of delivery?
Share the automatically generated PDF or export a “Task Form Data” report. Because each record is time-stamped, geo-tagged, and photo-verified, it’s accepted for audits, charge-back disputes, and customer service cases.
What are the proof of delivery options?
Navixy supports:
- Signature on glass (stylus).
- Photo documentation (before-and-after, placement, tamper seals).
- Sensor feeds (temperature, humidity) for cold-chain items.
- Custom forms (ID verification, ratings, checklists).
- Live tracking links that combine delivery confirmation with real-time vehicle location.
Is delivery confirmation the same as tracking?
Tracking shows the parcel’s journey in real time (e.g., “out for delivery”). Delivery confirmation is the final, legally binding proof that the hand-off occurred. Navixy gives you both: a live “Courier-on-the-Map” link during the route, followed by a signed, photo-backed ePoD the moment the job is closed.