In-App Messaging & Coordination

    Stay Connected.
    Stay Coordinated.

    Built-in messaging, task comments, and work status updates — all in one app. Keep work communication separate from personal apps, and never lose track of a conversation.

    Schedule a Demo
    JD

    John Doe

    Available

    Can you check the HVAC unit on the roof while you're there?

    10:42 AM

    Sure, heading up now. I'll send a photo of the serial number.

    10:43 AM

    Serial number attached.

    10:48 AM
    Type a message...

    Your Team is Scattered Across 5 Apps

    Stop the chaos of mixing personal tools with professional work.

    Phone Tag

    You call, they're busy. They call back, you're in a meeting. Urgent updates get delayed for hours.

    Text Chaos

    Work messages mixed with personal chats. "Did you see my text?" becomes the most common question.

    Lost History

    Critical instructions lost in a sea of messages. No audit trail when disputes arise about who said what.

    Navixy FSM brings all work communication into one place — with context, history, and visibility.

    Key Capabilities

    What You Get

    Direct Messaging

    1-to-1 chat between dispatcher and field workers. Share text, images, and files securely.

    Group Channels

    Create team-wide or region-based channels for announcements and broad coordination.

    Task Comments

    Threaded discussions within specific tasks ensuring context stays with the job.

    Work Status

    Customizable statuses (Available, Busy, Driving) visible to dispatch in real-time.

    Push Notifications

    Alerts that get seen — push notifications with urgency levels that cut through noise.

    Audit Trail

    All messages are logged and searchable for compliance, training, and dispute resolution.

    OP
    Dispatch10:30 AM

    New priority task assigned: Electrical repair at 500 Main St. Please confirm receipt.

    JD
    John Doe10:32 AM

    Received. I'm finishing up here and will head there in 10 mins.

    Work Talk in One Place

    The built-in chat keeps all work communication inside the same app employees use for tasks, check-ins, and forms. No need for WhatsApp groups, SMS threads, or separate messaging apps.

    • Separation of ConcernsPersonal and work messages don't mix. Keep boundaries clear.
    • Rich Media SharingSend photos, PDFs, and voice notes directly within the chat.
    • Secure & EncryptedEnterprise-grade security ensures sensitive data stays protected.

    Comments Attached to Tasks,
    Not Lost in Threads

    Every task has its own comment thread. When a technician has a question about a job, they comment on that task. When the dispatcher replies, it's logged with the task history.

    Common Use Cases:

    • "What's the gate code?" — answered in context.
    • "Customer asked for extra service" — logged for billing.
    • "Found an issue, attaching photo" — documented instantly.

    Task #4092: AC Maintenance

    Status: In ProgressStarted 20 mins ago
    JD
    John Doe • 10:15 AM
    The unit model number doesn't match the work order. It's a Carrier 5000, not 4000.
    OP
    Dispatch • 10:18 AM
    Thanks for checking. Proceed with standard maintenance, I'll update the asset record.

    Real-Time Availability at a Glance

    Dispatchers can't assign urgent jobs if they don't know who's free. Work statuses provide instant visibility.

    Available
    On Task
    Busy
    On Break
    Driving

    Dispatcher View

    Filter the map or list by status. See only "Available" workers when assigning an urgent job. No more guessing.

    Employee Control

    Workers set their own status from the mobile app. Promotes transparency without feeling like micromanagement.

    Broadcast System

    Urgent Announcements in Seconds

    When you need to reach the entire team — or a specific region — push a broadcast. Critical alerts cut through the noise.

    Priority Delivery

    Send via Push Notification, In-App Message, or SMS fallback to ensure the message is seen.

    Targeted Reach

    Send to everyone, or filter by team, region, or current location.

    Emergency Alert

    Weather WarningJust now

    Severe storm approaching the downtown area. Please secure all sites and check in immediately.

    Policy Update1 hr ago

    New safety protocol effective immediately. Tap to read the attached PDF guide.

    Sent to: All Field Staff94% Read Rate

    The Record That Protects Everyone

    All chat messages, task comments, and status changes are logged with timestamps.

    • Dispute Resolution: Verify instructions and acknowledgments
    • Compliance Audits: Export logs for regulatory requirements
    • Training: Review communication for coaching opportunities
    • Searchable: Find any message by keyword, date, or user

    Communication That Respects Boundaries

    Designed for work, with privacy and work-life balance in mind.

    • Role-Based Permissions: Control who can chat with whom
    • Work Hours Enforcement: Hold non-urgent messages off-hours
    • No Personal Data: Workers don't share personal phone numbers
    • Data Ownership: Company retains all work-related communication

    Communication Woven into Operations

    Messaging isn't separate — it's part of the workflow. Fewer clicks, fewer missed updates, faster response.

    Task Assigned
    ↓
    Worker gets auto-notification
    Status Change
    ↓
    Dispatcher sees update live
    Task Comment
    ↓
    Dispatcher alerted instantly
    "Available"
    ↓
    Worker appears in filter

    One App. Complete Coordination.

    No more phone tag. No more lost messages. Know who's available, communicate in context, and keep a record of everything.

    Schedule a Demo
    Built-in (No extra apps) Audit trail included Works alongside tasks