Tracker switched off or lost connection

Sometimes connection can be lost for different reasons. For example, no GSM signal in tracker location or battery is low. In such cases the system will fix it in the events history and  inform you about it by SMS or email.

How to create a rule

To add a new rule, open the “Alerts” app in the bottom left corner and switch to the SET RULES. Click on the “Add rule” button.

add rules

In the window enter the rule name, rule description, select tracker and event type “Tracker switched off or lost connection”.


Click Next”.

Rule options

After adding a new rule you should set its options.

   1. Connection lost

In this field you should set time of absence of connection after which you will get notifications about the event.


   2. Notifications

Here you should write text of the messages and choose notification type.


   3. Schedule
In this block you are to set days and time when you want to control your objects.


   4. Geofences
Choose a geofence where you want to control your trackers. You can select a zone from the list and edit it or create a new one.

How to get the list of events

There are 2 ways of getting the list of events for one asset or a group of objects.

  1. In the app”Monitoring”→ Events history
  2. Using the generated reports “GSM connection lost” or “Device switching ON / OFF”.

If you have more questions please contact our support team


USA: +1 858 225 46 88

Mexico: +52 558 526 11 25

UK: +44 203 807 64 62

Russia: +7 495 128 35 56

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