Tracker switched off or lost connection

Sometimes connection can be lost for different reasons. For example, no GSM signal in tracker location or battery is low. In such cases the system will fix it in the events history and  inform you about it by SMS or email.

How to create a rule

To add a new rule, open the “Alerts” app in the bottom left corner and switch to the SET RULES. Click on the “Add rule” button.

Unauthorized Movement

In the window enter the rule name, rule description, select tracker and event type “Tracker switched off or lost connection”.

Tracker switched off or lost connection

Click Next”.

Rule options

After adding a new rule you should set its options.

1. Connection lostIn this field you should set time of absence of connection after which you will get notifications about the event.

Tracker switched off or lost connection

2. NotificationsHere you should write text of the messages and choose notification type.

Tracker switched off or lost connection

3. Schedule
In this block you are to set days and time when you want to control your objects.

Unauthorized Movement

4. Geofences
Choose a geofence where you want to control your trackers. You can select a zone from the list and edit it or create a new one.

External power cut

How to get the list of events

There are 2 ways of getting the list of events for one asset or a group of objects.

  1. In the app”Monitoring”→ Events history
  2. Using the generated reports “GSM connection lost” or “Device switching ON / OFF”.
Tracker switched off or lost connection

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