# Pemulihan kata sandi

Jika Anda lupa kata sandi dan perlu memulihkannya, ikuti langkah-langkah berikut:

1. Buka halaman masuk. Harap hubungi [Penyedia layanan](/docs/user/id/guide/quick-start/about-service-providers.md) untuk URL jika Anda tidak mengetahuinya.
2. Temukan dan klik tautan "Lupa kata sandi?" di bawah kolom kata sandi.
3. Masukkan alamat email terdaftar Anda dan isi CAPTCHA.
4. Periksa email Anda untuk tautan pengaturan ulang kata sandi dan ikuti petunjuk yang diberikan dalam email untuk mengatur ulang kata sandi Anda. Pastikan kata sandi baru Anda memenuhi persyaratan kata sandi.

{% hint style="danger" %}
Passwords must be between 12 and 20 characters in length and include at least one uppercase letter, lowercase letter, digit, and special character (!@#$%^&\*). To maintain account security, the system tracks password history, so you can't reuse any of your last 10 passwords. If a previous password is detected, the system will return the error "Password was recently used."
{% endhint %}

![](/files/5e293a80e518bc5b2f00e6f3b88fa748211292ba)

## FAQ dan pemecahan masalah

Jika Anda tidak memiliki akses ke alamat email tersebut, coba hubungi [Penyedia layanan](/docs/user/id/guide/quick-start/about-service-providers.md) untuk mendapatkan kembali akses ke akun Anda.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://navixy.com/docs/user/id/guide/account/password-recovery.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.