# Password recovery

If you've forgotten your password and need to recover it, follow these steps:

1. Open the login page. Please contact your [Service provider](/docs/user/guide/quick-start/about-service-providers.md) for the URL if you don’t know it.
2. Locate and click the "Forgot password?" link below the password field.
3. Provide your registered email address and enter the CAPTCHA.
4. Check your email for a password reset link and follow the instructions provided in the email to reset your password. Make sure your new password meets the password requirements.

{% hint style="danger" %}
Passwords must be between 12 and 20 characters in length and include at least one uppercase letter, lowercase letter, digit, and special character (!@#$%^&\*). To maintain account security, the system tracks password history, so you can't reuse any of your last 10 passwords. If a previous password is detected, the system will return the error "Password was recently used."
{% endhint %}

![](/files/hoPGEAoC2NpLkhU8oeqI)

## FAQs and troubleshooting

If you don't have access to the email address, try contacting your [Service provider](/docs/user/guide/quick-start/about-service-providers.md) to regain access to your account.


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://navixy.com/docs/user/guide/account/password-recovery.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.