> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/user/fr/guide/account/password-recovery.md).

# Récupération du mot de passe

Si vous avez oublié votre mot de passe et devez le récupérer, suivez ces étapes :

1. Ouvrez la page de connexion. Veuillez contacter votre [Fournisseur de services](/docs/user/fr/guide/quick-start/about-service-providers.md) pour obtenir l’URL si vous ne la connaissez pas.
2. Repérez puis cliquez sur le lien « Mot de passe oublié ? » sous le champ du mot de passe.
3. Indiquez votre adresse e-mail enregistrée et saisissez le CAPTCHA.
4. Consultez votre e-mail pour un lien de réinitialisation du mot de passe, puis suivez les instructions fournies dans l’e-mail pour réinitialiser votre mot de passe. Assurez-vous que votre nouveau mot de passe respecte les exigences relatives au mot de passe.

{% hint style="danger" %}
Passwords must be between 12 and 20 characters in length and include at least one uppercase letter, lowercase letter, digit, and special character (!@#$%^&\*). To maintain account security, the system tracks password history, so you can't reuse any of your last 10 passwords. If a previous password is detected, the system will return the error "Password was recently used."
{% endhint %}

![](/files/0487fd6e47de0b02d5c1ce589694dccb8ad9354c)

## FAQ et dépannage

Si vous n’avez pas accès à l’adresse e-mail, essayez de contacter votre [Fournisseur de services](/docs/user/fr/guide/quick-start/about-service-providers.md) pour retrouver l’accès à votre compte.


---

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