> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/user/es/guide/account/password-recovery.md).

# Recuperación de contraseña

Recupere el acceso a su cuenta de Navixy solicitando un enlace para restablecer la contraseña a su dirección de correo electrónico registrada desde la página de inicio de sesión.

Si olvidó su contraseña y necesita recuperarla, siga estos pasos:

1. Abra la página de inicio de sesión. Contacte a su [proveedor de servicios](/docs/user/es/guide/quick-start/about-service-providers.md) para obtener la URL si no la conoce.
2. Busque y haga clic en **¿Olvidó su contraseña?** el enlace debajo del campo de contraseña.
3. Proporcione su dirección de correo electrónico registrada e ingrese el CAPTCHA.
4. Revise su correo electrónico para encontrar un enlace de restablecimiento de contraseña y siga las instrucciones proporcionadas en el correo para restablecer su contraseña. Asegúrese de que su nueva contraseña cumpla con los requisitos de contraseña.

{% hint style="danger" %}
Passwords must be between 12 and 20 characters in length and include at least one uppercase letter, lowercase letter, digit, and special character. To maintain account security, the system tracks password history, so you can't reuse any of your last 10 passwords. If a previous password is detected, the system will return the error "Password was recently used."
{% endhint %}

![](https://1900701122-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F446mKak1zDrGv70ahuYZ%2Fuploads%2Fgit-blob-33d91aaf50f3f6b96b0e766683b4c0ef0f86723b%2Fimage-20240718-181302.png?alt=media)

## Preguntas frecuentes y solución de problemas

Si no tiene acceso a la dirección de correo electrónico, intente contactar a su [proveedor de servicios](/docs/user/es/guide/quick-start/about-service-providers.md) para recuperar el acceso a su cuenta.


---

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