> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/user/es/guide/account/password-recovery.md).

# Recuperación de contraseña

Si ha olvidado su contraseña y necesita recuperarla, siga estos pasos:

1. Abra la página de inicio de sesión. Póngase en contacto con su [proveedor de servicios](/docs/user/es/guide/quick-start/about-service-providers.md) para obtener la URL si no la conoce.
2. Localice y haga clic en el enlace «¿Olvidó su contraseña?» debajo del campo de contraseña.
3. Introduzca su dirección de correo electrónico registrada e ingrese el CAPTCHA.
4. Revise su correo electrónico en busca de un enlace para restablecer la contraseña y siga las instrucciones proporcionadas en el correo para restablecer su contraseña. Asegúrese de que su nueva contraseña cumpla con los requisitos de contraseña.

{% hint style="danger" %}
Passwords must be between 12 and 20 characters in length and include at least one uppercase letter, lowercase letter, digit, and special character (!@#$%^&\*). To maintain account security, the system tracks password history, so you can't reuse any of your last 10 passwords. If a previous password is detected, the system will return the error "Password was recently used."
{% endhint %}

![](/files/905d64ac8a8f75d2df3de9ffaa0a0263e5f0c771)

## Preguntas frecuentes y solución de problemas

Si no tiene acceso a la dirección de correo electrónico, intente ponerse en contacto con su [proveedor de servicios](/docs/user/es/guide/quick-start/about-service-providers.md) para recuperar el acceso a su cuenta.


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