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Sensors management

First of all please be advised, that there is no possibility to affect the sensor from the platform. Sensor just sends data to the tracker, then this data is just parsed on the server.

Also if you have done the following recommendations, and the issue has not been resolved, please contact our support team. We are doing our best to make the platform more comfortable for you.

No data from the sensor

If there is no data received from the sensor on the platform, please follow next steps.

  1. First of all please make sure, that sensor has enough power supply and works correctly
  2. Sensor is connected to the device according to the user manuals
  3. Sensor is added and configured in the device settings section on the platform
  4. Please check, that data is parsed and shown in the air console, if there is no data from the device in the gprs-terminal, it means that currently device is not sending any data
  5. Input number in the device settings and the device’s input number, which is used for this sensor, should be same

No data from the OBDII/CAN interface

This section is for the cases, when your device uses OBDII/CAN interface for the vehicle data transmitting

  1. Please check that device supports OBDII/CAN data transmitting and your vehicle model is supported too. You can get this information from the manufacturer support team.
  2. OBDII/CAN sensors should be added in the device settings section on the platform
  3. OBDII/CAN data transmitting should be enabled in the device settings. You can check it in the device configurator

Incorrect units of measure

This section is for the cases, when the real units of measure and the units received from the sensor data are different

  1. Make sure, that sensor is configured correctly and calibration table is filled (if needed)
  2. Follow through the all recommendations from the user manuals, please be advised, that in some cases it is necessary to use multipliers

Discrepancies between the real values and the values received from the sensor

This sections is for the cases, when the values received from the sensor does not match to the real values. Please be informed, that when fuel tank is inclined, fuel sensor might send incorrect values

  1. Please check, that data is parsed and shown in the air console, if there is no data from the device in the gprs-terminal, it means that currently device is not sending any data
  2. Calibration table should be filled correctly according to the sensor user manual (if needed), also “drains” detection parameters should be specified correctly

There is no sensor in sersor list for your device

If the data, which was received from the sensor, appears in the air console, but appropriate sensor itself is not available for selection in the sensor list, please contact our support team.

If you have more questions please contact our support team

Contacts

USA: +1 858 815 9045

Mexico: +52 334 1642158

UK: +44 808 1641499

Germany: +49 1573 5988250

Russia: +7 495 223 0427

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