> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/qna/using-navixy/raw-data/determining-why-a-tracker-stopped-transmitting.md).

# Determining why a tracker stopped transmitting

## Question

How can I determine why my GPS tracker stopped transmitting data?

## Answer

Exporting raw data helps diagnose why a device has lost connection. To troubleshoot:

1. Export raw data for the last 30 days.
2. Check parameters related to **signal strength, power levels, and device status**.
3. Pay attention to:
   * Latest **battery level** readings (both internal and external batteries, if available).
   * **Signal strength** data (GSM, GPS).
   * Any disconnection events recorded.

If the last recorded messages before disconnection show low battery or poor signal strength, this may be the cause of the issue.


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