# My Jimi JC tracker is configured but I can't see video playback ## Question Why can't I see video playback from my Jimi JC tracker? ## Answer If your JC-series tracker (like the JC261) is connected but you're not seeing any video playback, it's likely because the device hasn't been told to upload recorded videos yet. No worries — this is easy to fix. To make videos visible on the platform, just send these three commands to your tracker (in this exact order) via SMS or AirConsole: * `COREKITSW,0#` Enables video uploads to the platform. * `FILELIST,http://{server}:7514/filelist` Lets the device send a list of videos stored on the SD card. These show up in gray on the calendar and timeline. * `UPLOAD,http://{server}/upload` Tells the tracker to actually upload selected videos. These will appear in blue and stay available for 30 days. Replace {server} with the IP address of your platform: * US: 13.52.37.2 * EU: 52.57.1.136 Don't forget to add your device's IMEI number. **Example:** For a tracker with IMEI 88887777 connected to the US server, the commands would be: ``` COREKITSW,0# FILELIST,http://13.52.37.2:7514/filelist/88887777 UPLOAD,http://13.52.37.2/upload/88887777 ``` Make sure your tracker is online to receive these commands over GPRS. If it's offline, SMS will work too as long as the SIM supports it. ## Links * [Air Console](/docs/admin/devices/air-console.md) * [Jimi IoT dashcam configuration](/docs/expert-center/vehicle-telematics-technology/video-telematics/configuration-guides/jimi-iot/jimi-iot-dashcam-configuration.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://navixy.com/docs/qna/using-navixy/my-jimi-jc-tracker-is-configured-but-i-cant-see-video-playback.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.