# My device isn't sending data to the platform ## Question How do I get my device to send sensor data to the platform? ## Answer We would recommend checking Air Console to verify the device isn't already sending the sensor data to the platform. If the specific data you need doesn't display there, you will need to configure the device itself. For Teltonika devices, this could be as simple as setting the priority to "Low" instead of "None." For other devices, please review the device configurator and verify the device is set to send such data to the platform. In other cases, we may recommend reaching out to the manufacturer for further assistance, as they can provide more details about data sending. ## Links * [Air Console](/docs/admin/devices/air-console.md) * [Measurement sensor](/docs/user/guide/devices-and-settings/vehicle-sensors/measurement-sensors.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://navixy.com/docs/qna/using-navixy/my-device-isnt-sending-data-to-the-platform.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.