> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/qna/using-navixy/device-shows-gps-not-updated-while-it-reports-every-5-minutes.md).

# Device shows "GPS not updated" while it reports every 5 minutes

GPS not updated status appears when a device sends heartbeats without coordinates or when a time zone mismatch exists on the platform

## Question

Why is my device showing "GPS not updated" even though it's reporting every 5 minutes?

![](https://296077121-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5dyjvbUVXEbs60EnxnDz%2Fuploads%2Fgit-blob-211cd51c7de26ebc146fedbcd9422bad17491696%2FUnknown%20image?alt=media)

## Answer

When a device goes into the "GPS not updated status," it generally means that the device hasn't sent the platform a recent data packet with new, valid coordinates. This can be due to a number of things, including:

* The device is only sending a heartbeat (a keep-alive signal), meaning no coordinate data is being sent. Please look into the device settings and verify it's set to send coordinates even when not moving.
* If the time doesn't currently match real-time, such as if the device is sending data from its buffer or the device isn't in UTC+0, the device will also display as "GPS not updated." Simply wait for the buffer to clear or adjust the timezone to get the device back online.

## Links

* [Device statuses](/docs/expert-center/faq-and-troubleshooting/gps-devices/add-and-manage-devices/device-connection-status.md)


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