Device shows "GPS not updated" while it reports every 5 minutes
GPS not updated status appears when a device sends heartbeats without coordinates or when a time zone mismatch exists on the platform
Question
Why is my device showing "GPS not updated" even though it's reporting every 5 minutes?
Answer
When a device goes into the "GPS not updated status," it generally means that the device hasn't sent the platform a recent data packet with new, valid coordinates. This can be due to a number of things, including:
The device is only sending a heartbeat (a keep-alive signal), meaning no coordinate data is being sent. Please look into the device settings and verify it's set to send coordinates even when not moving.
If the time doesn't currently match real-time, such as if the device is sending data from its buffer or the device isn't in UTC+0, the device will also display as "GPS not updated." Simply wait for the buffer to clear or adjust the timezone to get the device back online.
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