# Device shows "GPS not updated" while it reports every 5 minutes

## Question

Why is my device showing "GPS not updated" even though it's reporting every 5 minutes?

![](/files/3cc5059d621338b3e742105a3177aa5e33d540b0)

## Answer

When a device goes into the "GPS not updated status," it generally means that the device hasn't sent the platform a recent data packet with new, valid coordinates. This can be due to a number of things, including:

* The device is only sending a heartbeat (a keep-alive signal), meaning no coordinate data is being sent. Please look into the device settings and verify it's set to send coordinates even when not moving.
* If the time doesn't currently match real-time, such as if the device is sending data from its buffer or the device isn't in UTC+0, the device will also display as "GPS not updated." Simply wait for the buffer to clear or adjust the timezone to get the device back online.

## Links

* [Device statuses](/docs/expert-center/faq-and-troubleshooting/gps-devices/add-and-manage-devices/device-connection-status.md)


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