# Addresses aren't geocoded (shown only as coordinates) ## Question My addresses are showing as only coordinates, what’s going on? ## Answer If your device locations and reports are showing coordinates only and not the associated address, the most likely culprit is that the system has reached the geocoding limit set on the system. This operation is taxing on the system, so a limit was put in place to prevent it from being overloaded. Regarding the limits, Navixy's Basic GIS package allows for up to 100,000 geocoding calls a day per user and Premium GIS packages allow for up to 500,000 calls a day per user. This limit is reset at 00:00 UTC+0. If you wish to increase this limit, please reach out to your Customer Success Manager. ## Links * [On-premise GIS](/docs/on-premise/on-premise/how-to-guide/configuration/maps-and-gis.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://navixy.com/docs/qna/using-navixy/addresses-arent-geocoded-shown-only-as-coordinates.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.