> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/qna/device-related-questions/no-livestreaming-video-on-the-platform-jc261.md).

# No livestreaming video on the platform (JC261)

## Question

Why is my JC261 camera not livestreaming?

## Answer

There are two main possible root causes for the lack of live streaming on the platform:

1. **RSERVICE configuration**

   Make sure the camera is configured with the correct RSERVICE command for live streaming:

   `RSERVICE,rtmp.x-gpsmail.com:1935/encoder`

   If the server isn't set correctly, the customer can't view the live stream.
2. **SIM / data plan / connectivity**

   Even when it looks like a platform issue, poor signal strength or insufficient SIM card data plan can prevent the camera from uploading the stream with the required quality.

   Check the SIM plan and verify that the connection is stable and working properly.


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