How to troubleshoot Jimi JC400 video streaming and playback

Question

How to set up and troubleshoot Jimi JC400 video streaming and playback?

Answer

Follow these steps in order:

1. Verify IMEI is correct.

   
2. Verify SIM supports SMS and has working GPRS/LTE.

   Make sure:

   • the device can receive SMS (if you plan to configure via SMS)

   • GPRS/LTE traffic service is available

   • GSM coverage is sufficient for RTMP traffic

   SMS service is often not available on M2M SIM cards.

3. Check firmware with VERSION.

   Supported examples:

   • JC400 (JC400A): [VERSION]KMC28_JC400_WABA_STD_V4.3.2_220328.1750,[BUILD]2022-03-28 14:50

   • JC400D: [VERSION]JC400D_WAVA_DMS_V4.2.13_210716.2013_BUILD_2021-07-16

4. If firmware is old, update via SD card update.zip.

   • Download and copy update.zip to the device SD card (don’t unpack it).

   • Insert SD card into the device and power it on.

   • The device updates firmware automatically.

5. Configure timezone UTC+0 and APN + server settings.

   EU server IP: 52.57.1.136

   US server IP: 13.52.37.2

   Send commands one by one.

   Substitute {apn}, {apn_user}, {apn_pass} (without braces).

   EU:

   COREKITSW,0#
   SERVER,0,52.57.1.136,47755#
   APN,{apn},{apn},,,,,,{apn_user},,{apn_pass},,,,#

   US / Latin America:

   COREKITSW,0#
   SERVER,0,13.52.37.2,47755#
   APN,{apn},{apn},,,,,,{apn_user},,{apn_pass},,,,#

   If APN user/pass must be blank, leave fields empty:

   APN,{apn},{apn},,,,,,,,,,,,,#

6. Retry activation in UI when online.

   
7. If the device is offline unexpectedly, verify it is powered on and has sufficient battery charge.

If default commands are disabled

If “send default settings” is disabled in Admin Panel, or activation retry doesn’t push settings, send the following commands one by one.

Substitute {IMEI} with your device IMEI (no braces).

EU:

COREKITSW,0
UPLOAD,http://52.57.1.136:7514/upload/{IMEI}
FILELIST,http://52.57.1.136:7514/filelist/{IMEI}
RSERVICE,rtmp.navixy.com:1935/encoder
TIMER,ON,60
ANGLEREP,ON,10
SOSALM,ON,0
UPLOADSW,SOS,ON
UPLOADSW,CRASH,ON
UPLOADSW,RAPIDACC,ON
UPLOADSW,RAPIDDEC,ON
UPLOADSW,RAPIDTURN,ON
SERVER,0,52.57.1.136,47755#

US / Latin America:

COREKITSW,0
UPLOAD,http://13.52.37.2:7514/upload/{IMEI}
FILELIST,http://13.52.37.2:7514/filelist/{IMEI}
RSERVICE,rtmp.navixy.com:1935/encoder
TIMER,ON,60
ANGLEREP,ON,10
SOSALM,ON,0
UPLOADSW,SOS,ON
UPLOADSW,CRASH,ON
UPLOADSW,RAPIDACC,ON
UPLOADSW,RAPIDDEC,ON
UPLOADSW,RAPIDTURN,ON
SERVER,0,13.52.37.2,47755#

Links

• Air Console