Provide SSH access

SSH is a protocol for remote access to the server
When contacting Navixy technical support, sometime you may be asked to provide SSH access to your AWS instance

To do this, open your AWS console, right-click your Navixy instance and select “Connect” – you will be presented with connection information. Refer to the screenshot below:

Private key file – this file was created during the first-time instance deployment.

To grant remote access to Navixy support, please send this private key file and a connection string.

IMPORTANT: Be sure to keep your private key file safe and secure.

If you have more questions please contact our support team


USA: +1 858 225 46 88

Mexico: +52 558 526 11 25

UK: +44 203 807 64 62

Russia: +7 495 128 35 56

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