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Navixy gateway

Navixy mailer is available for ServerMate customers only. It’s a high performance email gateway which ensures high deliverability to mailboxes. And it’s free! That’s why it is enabled by default.

Using default sender address

By default the address ‘no-reply@x-gpsmail.com‘ is set as a sender’s address. This standard address works well in most cases, unless you want to change it – just for the customisation purposes.

Setting up custom sender address

If you want to configure your company’s address for the “From” field, you can certainly do this. You should follow two steps to set your own email address (e.g. no-reply@youdomain.com):

  1. Authorize your domain through DNS-records
  2. Specify preferable ‘From’ address

Domain authorisation is required to avoid anti-spam filters and thus provide the best deliverability of your emails.

Step 1. Domain authorization

Domain authorisation requires to set up two DNS-records for your domain: SPF and DKIM. It can be done in DNS editor offered by your domain register / hosting provider.

Login to your DNS editor may look like this:

1

Configure SPF field. Value for the first SPF field looks like:

Name:
Type: TXT
Value: v=spf1 include:spf.mandrillapp.com ?all
Notes:
  • The field “Name” should be empty. If the empty field is not allowed by the system, then enter @ or . (dot).
  • Field “TTL” is not obligatory. You may leave it empty or default
  • If you already have SPF record in DNS you should just add one string ‘include:spf.mandrillapp.com’ to existing string before ?all(Note that instead ?all it may be ~all or -all).

You will see the following window:

4

Configure DKIM field. Configuring this field is a bit more complicated because it contains the symbol <;> (semicolon). Some of the DNS providers escape it ( it disappears after saving). That is why you should choose one of 2 following variants:

If your DNS provider escapes the symbol <;>, choose the following case:

Name: mandrill._domainkey
Type: TXT
Value: v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\;
Note:
  • Field “TTL” is not obligatory. You may leave it empty or default.

If your DNS provider doesn’t escape the symbol <;>, choose the following case:

Name: mandrill._domainkey
Type: TXT
Value: v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\;
Note:
  • Field “TTL” is not obligatory. You may leave it empty or default.

2

 

After you’ve done the configuration of SPF and DKIM records, you will see both fields, similar to this:

5

Don’t forget to upload your notes to DNS-zone. Usually spread of settings takes from 30 minutes up to 4 hours. So you’ll have wait a bit before the next step. To check that your SPF value is ready and available globally, you may use the tool http://mxtoolbox.com/spf.aspx

9

Step 2. Specify ‘From’ address

After your DNS settings have been applied, you may specify which email address will be used in the ‘From’ field. Most commonly it’s something like no-reply@yourdomain.com.

Please contact our support (support@navixy.com) and tell what email address we should verify and add to your ServerMate account. We will configure and test it shortly.

 


 

Hint on how to check that DKIM field is configured properly

After all the settings are done, users should receive emails with digital signature. To check that DKIM configured properly and signature is fine you can send test message from Admin panel to some gmail address. Choose “Show original”:

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and search for dkim=pass. If you found it, then all settings are correct. Otherwise the signature isn’t correct or the message isn’t signed at all.

If you have more questions please contact our support team

Contacts

USA: +1 858 815 9045

Mexico: +52 334 1642158

UK: +44 808 1641499

Germany: +49 1573 5988250

Russia: +7 495 223 0427

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