At Navixy, we strive to provide our customers and channel partners with uninterrupted access to our platform. However, in the event of non-payment, we may need to suspend your account. In this article, we will explain how Navixy handles account suspensions and the impact it may have on your data and access to the platform.
Steps of Suspension
If a payment is not received by the due date, we will take the following steps to suspend your account:
- On the 10th of the month, access to the admin panel will be blocked. However, the UI will remain accessible to your customers.
- If payment is still not received by the 15th of the month, access to the UI will also be blocked.
Impact on Data and Functionality
In the event of a suspension, the following restrictions will apply to your Navixy account:
- All data received from trackers, including GPS points and sensor data, will not be saved to the database. Once your account is reinstated, data will resume being saved to the database.
- Our server will stop transmitting notifications and reports, including scheduled reports, to specified email addresses and phone numbers.
Please note that all data will be stored during the account suspension period, and will be available once the account is reinstated. In addition, if the account is suspended for more than 30 days, we reserve the right to permanently delete all data associated with the account.
We recommend making timely payments to avoid any disruptions to your Navixy account. If you have any questions or concerns regarding account suspensions or payments, please don't hesitate to contact our customer success team.