Techie Tuesday introduces you to a different member of our technical team to give you an insider’s view on what it’s really like to work in the industry. Our experts share their career paths, advice about getting into tech, and motivation to help you get inspired.
This Techie Tuesday, we talk to our Technical Support Engineer, Daniel! Thank you for all of your hard work, Victor Daniel. We appreciate you!
Tell us about your role at SquareGPS.
I am a Technical Support Engineer. My main role is to answer partner's inquiries about the platform, and this can include: issues with the platform, devices, and APIs, reporting problems to the developers, in order to assist clients, and assist them to understand the advanced features of the entire system also Spanish translations for new features and user documentation.
What makes you excited to come to work each day?
Learning and solving things; I love solving issues because it feels like a puzzle. It’s really rewarding when I achieve results and help our clients achieve their goals.
What would you say makes your job here unique or what makes SquareGPS different from other companies?
Teamwork. I think most companies focus on "who does something better" but here, everybody is involved, we learn together, and there are no limitations across teams.
Tell us about a project you are proud of. Or tell us about an interesting or challenging project and what you learned.
A couple of months ago I gave my first face-to-face sessions for a partner’s technicians. They were having a challenging experience with parking detection for over six months, then we invited them to the Mexico City office, after those sessions they were able to identify and apply the changes on their devices and accounts we were happy to deliver the solution, I was very nervous at the beginning, but now I am ready for what comes next.
What do you like to do outside of work?
I love gothic music so when I have time I go dancing in some nightclubs. I also like to learn more about technology, including learning more about automation, cloud solutions, and programming. In the case of automation, this helps to improve productivity and security, from getting an alert for when an ignition sensor is used after hours to disabling the ignition after it crosses a geofence. In my free time, I also love to create music, and I am also currently writing a sci-fi comic. The story is about a dystopian future and a hero's journey in which he will face his own principles.
Tell us something people in the tech industry should know.
Always have an open mind for opinions and always look for the basics— you might be losing the answer to a big problem with a second opinion or in the little details. The answer to an issue could be something really simple like checking your devices or app versions up to date or brainstorming with your team. These small details can solve many of situations and that is why it's important to keep an open mind and look at things from a fresh perspective.
What advice do you have for someone looking to get a job like yours?
Have determination and patience, always strive for more, and the more that you fail, the closer you will be to your objectives.
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